This article has been written by artificial intelligence on ChatGTP programme. The article was created by giving a command to write an online article in which small businesses are advised and encouraged to implement more digital services and platforms in order to increase the number of customers and to serve their customers better and more versatilely. The article needs to be illustrative and inspiring and understandable.

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Small businesses often encounter challenges as the competition increases and the customers’ expectations grow. Many of them have traditionally focused on traditional marketing techniques and overlooked digital services and platforms. However, this may be a big mistake, as the digital services and platforms offer small businesses unique opportunities to increase the number of customers and to improve the customer service. This article presents some important reasons why small businesses should be implemented digital services and platforms, and advise on their implementation.

The first significant reason to implement digital services and platforms is that they offer a very efficient way to reach customers. For example, with social media and websites, the companies are able to reach a large number of potential customers, of which many might otherwise be difficult to reach. Digital marketing tools, such as Google AdWords, offer also a very efficient was to reach certain target groups, such as people who are looking for certain products or services.

Another important reason for implementing digital services and platforms is that they offer a very flexible and scalable way to operate. For example, with a web store, small businesses are able to offer their products and services to customers all over the world without having the need to invest in large traditional stores or distribution channels. Also mobile apps offer a flexible way to offer customers real-time information and services when they need it.

Finally, digital services and platforms offer small businesses an opportunity to improve the customer service. For example, chatbots and the automation of email might help companies to reply fast to the customers’ queries and needs, which creates a better customer experience. Also the social media channels offer small businesses an opportunity to be present in customers’ lives and to offer them personalised and informed service.

Considering these benefits, small businesses might benefit greatly by implementing more digital services and platforms. However, this does not mean that the companies should entirely throw themselves in the digital world and stop the traditional marketing methods completely. It is important to find the balance and to use both traditional and digital marketing methods depending on the company’s needs and objectives.

In order to implement digital services and platforms efficiently, it is important for small businesses to reserve enough time to plan and realize them. It is also important to invest in high-quality content and marketing so that they receive the necessary visibility and the customers’ attention. In addition, it is important to be open to new ideas and to be prepared to develop new methods and services according to the customers’ needs.

To sum up, we’ll be able to say that digital services and platforms offer small businesses unique opportunities to increase the number of customers and to improve the customer service. They are an efficient way to reach customers, offer a flexible and a scalable way to operate and improve the customer experience. Small businesses implementing digital services and platforms efficiently may achieve success and growth in a competitive market situation.

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This article written with artificial intelligence contains legit advice and facts. It is an ideal proof of how digitalisation, technology and artificial intelligence can be harnessed as an efficient assistant in many things. But if you read the text very carefully, you probably noticed several grammatical mistakes. It is a good indication of the fact that also artificial intelligence, just like a human, makes mistakes. That’s why artificial intelligence can’t go solo, but a human is needed as a partner to make the final decisions, interpretations and adjustments. 

Technology is a good servant and a helping hand. Don’t be afraid of it but include it in your team.